FAQs

1. What types of clothing does Pehnawa offer?
Pehnawa offers a wide range of traditional ethnic wear,  formal attire, casual ethnic outfits, and seasonal collections. Our garments are designed to reflect cultural heritage while ensuring comfort and style.

2. Do you offer customizations on outfits?
At the moment, we do not offer customizations. However, our sizing and designs are made to cater to a variety of preferences. Please reach out to our support team for specific inquiries.

3. What sizes are available in your collection?
We offer sizes ranging from XS to XXL, depending on the outfit. Detailed sizing information is provided on each product page to help you find the perfect fit.

4. How do I know which size to choose?
Please refer to our Size Guide available on each product page. We also recommend checking the measurements to select the best size for you. If you need further assistance, feel free to contact our customer service team.

5. What is your return/exchange policy?
We accept returns or exchanges within 7 days of receiving your order. The item must be unused, in its original packaging, and with all tags intact. 

6. How long does shipping take?
Standard shipping within [Country] typically takes 3-5 business days. International shipping times may vary depending on the destination. For more information, please visit our Shipping & Delivery page.

7. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on your location. Please refer to our Shipping Information for more details.

8. What payment methods do you accept?
We accept all major credit/debit cards, bank transfers. For local customers, we also offer cash on delivery (COD) in select regions.

9. How can I track my order?
Once your order has been shipped, you will receive an email with tracking details. You can also log in to your account on our website to check your order status.

10. Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. After this period, we may not be able to make changes as the processing begins. Please contact our customer service team for assistance.